Week 51: Tenant Portal — Oct 11 – 17, 2025
TL;DR: The Tenant Portal lets property residents submit maintenance requests, track work order status, and communicate with management — all self-service.
Highlights This Week
- Built Tenant Portal with maintenance request submission
- Implemented request tracking with real-time status updates
- Added tenant-management communication channel
Resident Experience
Tenants (residents) want a simple way to report issues and track resolution. The portal provides: submit a maintenance request with photos, track the work order through resolution, communicate with management, and view upcoming maintenance schedules for their unit.
How It Works
Residents log into a simplified portal using their email. The request form captures: issue category, description, photos, urgency level, and preferred access times. Submitted requests automatically create work orders in the management system. Residents receive status updates at each stage.
What’s Next
White-label branding for property management companies.