Week 34: Voice Settings & Customization — Jun 14 – 20, 2025
TL;DR: Voice agents are fully customizable. Tenants can configure greeting scripts, voice personas, business hours handling, and call routing rules.
Highlights This Week
- Built VoiceSettingsTabs with comprehensive configuration options
- Implemented voice persona selection (tone, speed, language)
- Added business hours routing with after-hours voice handling
Customizable Voice Experience
Every field service company has a different brand voice. The settings panel lets tenants customize: greeting message, voice persona (professional, friendly, casual), business hours behavior, emergency keyword detection, and escalation rules. Changes take effect immediately.
How It Works
Settings are stored per-tenant and loaded when a call connects. The voice agent applies the greeting, persona, and routing rules dynamically. After-hours calls can be routed to voicemail, emergency agent, or a forwarding number based on configuration.
What’s Next
External integrations — connecting Exoserva to the tools field service companies already use.