Week 20: Work Orders — Mar 8 – 14, 2025
TL;DR: Work order management is live with priority classification, SLA tracking, and a dedicated workflow for property management companies.
Highlights This Week
- Built Work Orders module with priority levels and SLA timers
- Added work order templates for common maintenance tasks
- Implemented SLA violation tracking with escalation alerts
Work Orders vs. Jobs
While Jobs serve general field service companies, Work Orders are tailored for property management. They include: property association, unit number, tenant (resident) notification, priority classification (Emergency/Urgent/Standard/Low), and SLA timers that tick from creation to resolution.
How It Works
Work orders are created from tenant (resident) requests or proactively by property managers. Each priority level maps to an SLA target (Emergency: 4 hours, Urgent: 24 hours, Standard: 72 hours). The system tracks time against these targets and escalates when approaching breach.
What’s Next
AI agents — the biggest architectural leap in the platform’s history.