Week 17: Dispatch Intelligence — Feb 15 – 21, 2025
TL;DR: Technician score cards and dispatch AI suggestions are live. Dispatchers see performance metrics alongside scheduling recommendations.
Highlights This Week
- Built TechnicianScoreCard with performance metrics
- Added dispatch AI suggestion panel with ranked recommendations
- Implemented historical performance tracking per technician
Dispatch Decision Support
Dispatching is about more than availability. A great dispatcher considers performance history, customer feedback, and job complexity. The TechnicianScoreCard surfaces these factors: completion rate, average job time, customer rating, and certifications.
How It Works
The DispatchAISuggestions component evaluates pending jobs against available technicians, combining real-time availability with historical performance data. Each suggestion includes a confidence score and the reasoning behind the recommendation.
What’s Next
Calendar integration for appointment scheduling.