Quality Review: Verify the Work Before You Mark It Complete
Question: What should a team review before work is marked complete?
Completion requires evidence
A status change, technician note, or template checkbox may prompt review. It does not by itself prove that the requested work was performed correctly, that the customer approved it, or that every requirement was satisfied.
The closeout checklist
- Confirm the correct job or work order.
- Read the latest factual field update.
- Compare the recorded work with the approved scope.
- Identify any exception, missing item, or follow-up.
- Ensure a named owner exists for unresolved work.
- Update the status only when the record supports it.
- Record the next step for any remaining question.
Avoid broad claims such as “all good,” “fully resolved,” or “customer approved” unless the relevant record gives a factual basis.
If the review finds a gap
Create a task or follow-up, state what needs verification, and keep the job status honest. A clear open item is better than a premature completion label.
See Job Status: Use Labels the Whole Team Can Explain and Field Updates.
Boundaries
This guide is a quality-review pattern. It does not certify workmanship, safety, compliance, inspection results, customer acceptance, payment, warranty, or any final outcome. Use qualified review and approved procedures where needed.